2025 Heat Pump Buying Guide

Thermopompe murale Daikin

Introduction

In Québec, where temperatures can swing from −30 °C in winter to over 30 °C in summer, a heat pump is one of the most versatile solutions for maintaining consistent comfort while reducing electricity consumption by up to 40% compared to conventional resistance-based heating systems.

By reversing its refrigeration cycle, the device extracts heat from outside air to transfer it indoors (heating mode) or removes indoor heat during the summer (cooling mode).

This in-depth guide covers:

  • the typical supply chain for heat pumps sold on the Canadian market;
  • key selection criteria (sizing, SEER/HSPF/COP ratings, sound level, filtration quality);
  • best practices for installation and maintenance to ensure long-term performance;
  • currently available financial assistance programs;
  • a comparative overview of the main product families suited to Québec’s climate (wall-mounted, central, multi-zone, geothermal systems).

1. From Manufacturing to Installation: The Supply Chain

Some residential heat pumps for the Canadian market are assembled in North America, in manufacturing plants located in Texas, Tennessee, or Arizona.

Other models—especially ultra-efficient wall-mounted units using R-32 refrigerant and certain multi-zone systems—are manufactured in Asia, primarily Japan, Thailand, or Malaysia. These units undergo rigorous testing, including low-temperature performance tests, to ensure their reliability in cold climates.

Once manufacturing is complete, sea transit to Canada typically takes six to eight weeks. The heat pumps are received at specialized distribution centres that stock original parts (fans, circuit boards, sensors, etc.), ensuring quick access for installation or maintenance.

2. Choosing the Right Type of Heat Pump

Selecting a heat pump goes beyond comparing specs or prices. It depends first on the match between the system type and the specific needs of the building. Floor space, room configuration, insulation, available installation space, and even occupant habits all play a crucial role.

There are several main heat pump families, each suited to different contexts—from retrofitting a small condo to central heating for a multi-zone home.

2.1 Wall-Mounted Heat Pump: Maximum Flexibility, Minimal Installation

A wall-mounted heat pump (mini-split) consists of a compact outdoor compressor and one or more indoor wall-mounted units. These systems are ductless, making them ideal for homes where adding ventilation ducts would be too costly or impractical.

Typical applications: condos, dwellings with no utility room, home additions, isolated rooms (offices, solariums, finished basements), or as a supplement to an existing central system.

Benefits:

  • Quick installation (about 4–6 hours under standard conditions)
  • Lower installation cost compared to central systems
  • Inverter modulation delivers high efficiency even under partial load
  • Ultra-low indoor sound levels, down to 19 dB(A)—equivalent to a whisper

Cautions:

  • Indoor units, though discreet, are visible and should be installed about 2 m above the floor for proper airflow
  • The outdoor unit needs at least 60 cm of clearance and a stable base to prevent snow or debris accumulation
  • Air throw range must be considered to avoid cold spots

Representative models:

  • Atmosphera – SEER 27.4 / HSPF 13.8, R-32 refrigerant
  • Aurora – Reliable heating down to −25 °C, designed for northern climates
  • Emura – Sleek European design, minimum noise level of 19 dB(A)

Tip for condos: Be aware of condo board rules and municipal noise regulations—our separate guide on installing wall-mounted heat pumps in condos covers key points.

2.2 Central Heat Pump: Uniform Comfort and Enhanced Filtration

If ductwork already exists—or is included in a renovation—central heat pumps offer an effective solution for evenly distributing heating and cooling throughout the home. This setup is ideal for multi-storey houses or large open spaces where temperature consistency and air quality are key.

In addition to maintaining a stable temperature, central heat pumps support high-capacity add-ons like full-size HEPA filters or air exchangers. Rigorous maintenance is essential for long-term performance—our guide to central heat pump maintenance outlines best practices.

Typical applications: large single-family homes, renovations replacing electric/gas furnaces, or new builds with centralized ventilation.

Benefits:

  • Uniform temperature throughout all rooms
  • Option to integrate full-size HEPA filters for cleaner air
  • Superior dehumidification due to higher air volume
  • Can connect to air exchangers or centralized home automation

Cautions:

  • Ductwork must be well maintained (cleaned, sealed, insulated)
  • Static pressure must be checked to prevent performance loss due to poor duct design
  • Higher upfront cost due to ductwork and full ventilation setup

Representative configurations:

  • FIT – Compact footprint, SEER 16, installs on an existing platform or slab
  • SkyAir – Ducted ceiling option, ideal for light commercial or bungalow setups
  • VRV Life – Up to 9 indoor zones (wall, ducted, plenum) with flexible and independent control

2.3 Single-Zone vs Multi-Zone: Room-by-Room Adjustments

Choosing a configuration depends on how many indoor heads you need, which impacts both thermal control and cost. Our single-zone vs. multi-zone comparison breaks this down:

Criteria

Single-Zone

Multi-Zone

Number of indoor units

1

2 to 9

Temperature control

Centralized

Independent per room

Initial cost

$$

$$$–$$$$

Ideal scenario

Open loft, large room

Multi-storey home, family with varied schedules

  • Single-zone: efficient for one main area (e.g., open-plan living space) up to 100 m²; runs longer, promoting better summer dehumidification.
  • Multi-zone: each head is independently controlled—no need to heat an empty playroom while keeping the child’s bedroom at 21 °C. Scalable systems allow for more heads if the compressor has capacity.

2.4 Air-to-Air, Air-to-Water, and Geothermal: Comparing Technologies

TThree main families of heat pumps dominate the market—air-to-air, air-to-water, and geothermal—each with its own characteristics in terms of efficiency, cost, and implementation. Our comparison article on air-to-air, air-to-water, and geothermal systems offers a more detailed overview. The table below summarizes their strengths and limitations:

Technology

Annual Efficiency

Initial Cost

Maintenance

Notable Features

Air-to-air

★★★★

$$–$$$

Low

Heats down to −25 °C with cold-climate models

Air-to-water

★★★★

$$$

Medium

Ideal for radiant floor systems or major renos

Geothermal

★★★★★

$$$$

Low

COP > 4, requires drilling, pays off in 12–15 yrs

  • Air-to-air: most common in Québec due to cost-effectiveness; minimal installation and fast setup.
  • Air-to-water: attractive if you already have a hydronic network or plan energy self-sufficiency (e.g., solar panels + storage tank).
  • Geothermal: unmatched performance, but best suited to new homes or large properties with enough land for underground loops.

3. Key Technical Criteria

3.1 Sizing (BTU): Targeting the “Optimal Performance Zone”

Oversizing causes the heat pump to run in short cycles—hitting the set temperature quickly, stopping, and restarting. This wears out the compressor, reduces summer dehumidification, and increases energy consumption.

Undersizing forces the unit to run at full power for longer periods, leading to more frequent icing and triggering the electric backup more often in winter.

Building Type

Quick Power Estimate¹

High-performance new build (2020+)

~90 BTU/h per m²

Well-insulated home (2000–2020)

~100–110 BTU/h per m²

1980–1990 buildings or large window areas

~120 BTU/h per m²

¹These figures are indicative for the Québec climate. Refine with the following adjustments:

  • Orientation & windows: a sun-facing living room needs more cooling; a north-facing basement needs less.
  • Ceiling height: add 10% per additional metre above 2.4 m.
  • Floor insulation: an uninsulated slab increases the heating load, especially at ground level.

Best Practice

Before finalizing your choice, request a heat load calculation in accordance with CSA F280 (via software or HRAI worksheet). A certified installer should provide this and confirm the selected capacity is within the 90–120 BTU/h per m² range, adjusted to your actual home.

3.2 SEER, HSPF, and COP Ratings: Understanding the Tech Sheet

Before looking at numbers, remember:

  • SEER = cooling efficiency over the summer
  • HSPF = heating efficiency over the winter
  • COP = instantaneous heating performance at a given temperature

Index

What It Measures

Good Value in Québec

What It Means

SEER

Seasonal cooling efficiency

>18

Each SEER point saves ~5% on summer bills. SEER 27 uses ~35% less than SEER 18.

HSPF

Seasonal heating efficiency

>10

Higher means less reliance on electric backup. Canada now requires HSPF > 8.5.

COP @ –8°C

Instant heating output per kWh used

>2.5

COP 3 = 3 kWh heat per 1 kWh electricity. Performance drops as outdoor temp drops.

Daikin’s technical sheets also indicate Net Heating Capacity @ −25 °C, confirming whether the unit still heats without backup resistance in extreme cold.

3.3 Noise Level and Air Filtration Quality

Component

Reference Value

What It Means for You

Indoor unit

Emura and Atmosphera go as low as 19 dB(A) in Silent mode (like rustling leaves).

Can be installed in bedrooms, offices, or reading rooms without disturbance.

Outdoor unit

46–52 dB(A) at 1 m (depends on model). Night Mode lowers compressor and fan speed during programmed hours (e.g., 10 p.m. to 7 a.m.).

Meets noise bylaws and keeps your neighbours happy.

Available filtration stages:

  • Washable pre-filter (standard): traps dust, pet hair, large particles. Clean every 4–8 weeks.
  • Titanium apatite / electrostatic filter (standard on Emura & Atmosphera): captures pollen and spores, neutralizes kitchen or smoke odours.
  • Full-size HEPA (optional on central/ducted units): 99.97% efficiency for particles ≥0.3 μm; ideal for allergies or medical needs.
  • Flash-Streamer / plasma ionization (built into Atmosphera and some multi-splits): breaks down allergens, VOCs, bacteria—improves air without ozone production.

In practice: the pre-filter and titanium filter are sufficient for standard residential use.

Add a HEPA module if someone in the home has asthma or severe allergies—choosing the right HEPA filter for a heat pump can significantly improve indoor air quality—and opt for models equipped with a Flash-Streamer to neutralize odours and volatile organic compounds (VOCs).

3.4 Inverter Technology, Anti-Corrosion Protection & Durable Components

Because a heat pump must operate for over a decade in a climate as demanding as Québec’s, manufacturers incorporate several hardware innovations designed to enhance performance and reliability; the most critical ones are listed in the table below.

Key Feature

Immediate User Benefit

Long-Term Benefit

DC Inverter Compressor

Modulates from ~10 Hz to ~120 Hz based on demand.

Up to 30% savings vs. fixed-speed; fewer startups, less wear.

High-lift Fan Blades

Steady airflow, even in Silent mode.

Better dehumidification and static pressure in ducted systems.

Blue Fin / Gold Fin Coating

Anti-corrosion treatment on coils.

Resists salt/snow melt damage, preserves thermal efficiency.

Thermistor + Adaptive Defrost

Defrosts only when frost is detected.

Reduces heating interruptions and energy use; protects compressor.

Durability Data

Field studies (DOE and NREL projects over 8–10 years) show that heat pumps incorporating these technologies retain most—about 80%—of their original heating capacity, provided they receive proper annual maintenance (filter cleaning and professional inspection).

4. Installation: Why Use a Certified Contractor?

The National Institute of Standards and Technology (NIST) has shown that most heat pumps and air conditioners underperform in real-world conditions due to installation errors—such as incorrect refrigerant charge, poorly sealed ducts, or inadequate airflow.

4.1 Required Skills and Permits in Québec

Before signing an installation contract, confirm the contractor has the proper licences and insurance for handling refrigerants, electrical work, and duct balancing. Here’s what to check:

Licence / Requirement

Area of Expertise

Why It’s Essential

RBQ 15.10 – Refrigeration

Refrigerant handling, brazing, vacuum-pulling

Ensures system sealing and protects compressor warranty

RBQ 15.1 – Warm Air Heating

Duct adjustments, static pressure balancing

Ensures sufficient airflow and quiet operation

Licence 16 (CMEQ)

Panel connection, breakers, drain heat cable

Prevents overloads and complies with electrical code

$2M+ liability insurance

Coverage for on-site damages

Protects both homeowner and contractor from unexpected issues

Important:

  • Always request copies of RBQ / CMEQ licences and insurance certificates.
  • Require a commissioning report: nitrogen pressurization, vacuum under 500 microns, and pressure/temperature readings.
  • A qualified installer ensures early failure risks are minimized and full manufacturer warranty is valid.

4.2 Steps of a Professional Installation

Installing a heat pump is far more than connecting two pipes. It follows a clear process from load calculation to final commissioning:

  1. Technical visit: CSA F280 load calculation, electrical review, choosing installation site (wall or plenum), duct validation.
  2. Safety & permits: Obtain municipal permit (if needed), shut down power, protect work area.
  3. Refrigerant setup: Braze with nitrogen, pressurize to ≥450 psi, vacuum down to <500 microns to eliminate moisture.
  4. Electrical work: Dedicated dual-pole breaker, code-compliant wire gauge, install heat cable in drain.
  5. Commissioning: Balance airflow, measure pressure/temperature, configure thermostat/Wi-Fi control, register warranty.
  6. Homeowner training: Demonstrate filter cleaning, explain defrost modes and power outage restart procedures.

4.3 Pre-Installation Checklist

Before giving the go-ahead, make sure all the following are clearly included in writing:

  • Detailed quote: brand, model, BTU capacity, line lengths, accessories, warranty length
  • Licences: RBQ 15.10 / 15.1 and CMEQ copies
  • Liability insurance: current certificate (recommended coverage: ≥ $2 million)
  • Customer references: within the past 36 months
  • After-sales service plan: response time, parts availability, hourly rate beyond warranty

5. Maintenance, Repairs, and Lifespan

A heat pump can easily reach—or even exceed—fifteen years of service, provided it follows a regular maintenance schedule. Tasks range from simple actions you can do yourself to more advanced professional inspections. The ideal maintenance frequency and signs of failure are well known and should be taken into account to ensure long-term durability.

5.1 Recommended Maintenance Schedule

The following table outlines the maintenance tasks divided between basic operations that homeowners can perform and those that require the expertise of a certified technician. For step-by-step procedures—such as coil cleaning, recommended products, and safety precautions—we explain how to clean a heat pump effectively, safely, and optimally.

Frequency

Homeowner Tasks

Technician Tasks

Goal

4–8 weeks

Vacuum or rinse indoor filters

Optimal airflow, healthier air

Every 6 months

Clear leaves/snow from outdoor unit, check drain slope

Prevent icing and water leaks

Every 12 months

Chemical coil cleaning, static pressure & current check, firmware update, leak test

Maintain SEER/HSPF, extend lifespan, keep warranty valid

5.2 Common Symptoms Guide

Even with regular maintenance, certain warning signs can still appear—such as leaks, odours, frost buildup, or reduced performance. The table below lists the most commonly reported issues along with the first steps to take; for each case, a detailed article will guide you step by step toward a complete solution.

Problem

Likely Cause

First Action

Help Article

Indoor water leak

Blocked or misaligned drain

Flush/vacuum drain, realign elbow

“Heat Pump Leaking”

No heat at −5 °C

Faulty defrost cycle, frosted sensor

Clean sensor, check auto-defrost

“Why Isn’t My Heat Pump Heating?”

Bad odour

Mouldy coil, saturated filter

Clean coil, replace filter

“Bad Smells from Heat Pump”

Excess exterior frost

Blocked fan, poor airflow

Remove ice, check fan

(Coming soon)

High hydro bill

Wrong refrigerant charge, bad thermostat setting

Check pressure, reprogram schedule

(Coming soon)

Typical lifespan

12–15 years for a well-maintained unit; Inverter models may last over 18 years if coils are protected and defrost is well-calibrated.

5.3 Maintenance Plan vs. Pay-As-You-Go

Regular maintenance is essential to preserve the performance, air quality, and warranty of your heat pump. You have two options: subscribe to an annual maintenance contract or use on-demand service. The structure below will help you compare both approaches.

A. Annual Maintenance Contract

Benefits

Details

Scheduled preventive visit

Full inspection, chemical cleaning, pressure/current check, firmware update

Fixed cost

Flat fee ($200–$300/year*) includes labour for preventive visit

Repair discounts

Reduced hourly rate or waived travel fee for non-warranty work

Priority service

Faster response during heat waves or cold spells

Maintenance record

Annual report retained—useful for resale or extended warranty validation

B. À La Carte Service

Advantages

Considerations

Budget flexibility

Schedule visits when needed

Choice of technician

You can switch providers depending on price or availability

Variable costs

Preventive visit: $180–$250*; Emergency repair: $120/h + travel

No automatic reminders

You must remember filter changes and yearly checkups

Lower service priority

Contract customers usually served first in peak season

*The prices mentioned are estimates based on recent data for Québec. They may vary depending on the region, type of unit, chosen company, and included services. For more accurate information, it is recommended to consult local professionals.

Which to choose?

  • Multi-zone or central systems: a contract usually pays off—the visit costs less than an early compressor failure.
  • Single wall unit: pay-as-you-go is fine if you stay on top of filters and still get a yearly inspection.

Pro Tip

Always request a written quote detailing what’s included, excluded parts, intervention timelines, and cancellation terms.

6. Rebates, Promotions and Financing (Updated 2025)

Purchasing an energy-efficient heat pump can be made more affordable with various financial incentives: government grants, municipal programs, manufacturer rebates, and flexible financing options. This section summarizes active 2025 offers, seasonal promotions, and typical financing solutions.

6.1 Government Incentives

From the provincial LogisVert program to targeted municipal rebates, available funding changes frequently. Here’s a snapshot as of May 2025:

Program (May 2025)

Maximum Amount

Main Conditions

LogisVert – Hydro-Québec

Up to $7,840

Eligible ultra-efficient heat pump (listed), installed by approved contractor, application before Aug 25, 2025

Canada Greener Homes Grant

Up to $5,000 (existing cases only)

Closed to new applicants since Feb 2024. Existing files processed through provincial partners like Rénoclimat

Municipal Credit – e.g., “Montréal Heat Pump”

$250 to $500

Home over 20 years old, replacement of fossil/electric resistance system, renovation permit from the City

Note: Grant amounts and eligibility vary by region, product, company, and included services. Always check official program sites for the most current information.

6.2 Manufacturer Promotions

Offer Type

Details

Period

Conditions

Seasonal Discounts

Specials on Aurora and Atmosphera wall models. Instant rebates or low-rate financing.

Spring and Fall

Limited to stock; terms updated on the Promotions page.

“Total Comfort” Bundle

Heat pump + Daikin One+ smart thermostat at package pricing.

During campaigns

Availability-dependent; varies by model and region

Promotions valid while supplies last or until terms change. Check the Promotions page regularly for updates.

6.3 Private Financing (Common Options)

Even if grants lower the overall cost, there is often a remaining balance to finance. Financial institutions and certain HVAC partners offer various options—from interest-free deferred payments to long-term green loans—that allow you to tailor payments to your budget.

Financing Option

Indicative Rate

Typical Term

Main Advantage

12-Month Deferred Payment

0%

12 months

No interest if balance is paid in full within the year

Low-Rate Credit

From 5.99%

24–60 months

Flexible monthly payments (e.g., <$150/month for $7,000)

Green Loan (Desjardins, BNC, etc.)

Variable rate

Up to 10 years

Long amortization—ideal for geothermal or large renos

Rates and terms depend on credit profile, chosen term, and lender. Always request a written quote before committing.

Typical Process:

  1. Free assessment and detailed quote
  2. Validate applicable grants (LogisVert, municipal, etc.)
  3. Apply for financing, if needed
  4. Certified contractor installation
  5. Post-install audit (if required), submit documents
  6. Receive rebate or refund

7. Daikin Model Comparison

To quickly identify which unit suits your needs—a high-performance wall model for a condo, a compact central for existing ducts, or a multi-zone system for whole-home coverage—here’s a summary of Daikin’s top lines for Québec’s climate:

Model

Type

SEER (AHRI ref.)

HSPF (AHRI ref.)

Key Feature

Atmosphera

Wall-mounted

27.4

13.8

Ultra-efficient R-32, maintains heat at −25 °C

Aurora

Wall-mounted

19.5 – 21.5

10 – 11

Cold climate heating, nominal heat to −25 °C

Emura

Wall-mounted

18.9

10.6

Sleek Euro design, ultra-quiet at 19 dB(A)

FIT

Central

16 – 18

9 – 10

Compact size for retrofit into existing ductwork

VRV Life

Central multi-zone

18.0 – 18.6

9.0 – 9.2

Up to 9 zones (wall, ducted, plenum); individual control

Performance may vary based on BTU capacity and indoor/outdoor unit combinations. Always check the corresponding AHRI sheet before finalizing.

8. Optimizing Comfort and Indoor Air Quality

Beyond the choice of the heat pump itself, control accessories and built-in features play a major role in day-to-day comfort: precise temperature regulation, humidity control, and ambient air purification. The table below outlines what a next-generation smart thermostat—such as the Daikin One⁺ or One Lite—can offer, followed by three automated modes that further enhance the user experience.

Smart Thermostats (Daikin One⁺ / One Lite): Key Features

Function

User Benefit

Advanced scheduling

Auto nighttime setbacks (~2 °C), ramp-up before wake time = 5–10% energy savings

Run-time & estimated energy usage

App shows cycles, usage stats—spot abnormal settings quickly

Geofencing

Detects when users leave; automatically switches to Eco mode

Alerts & monthly reports

Filter reminders, annual service alerts, usage comparisons with provincial averages

Comfort Automation Modes

  • Active Dehumidification: fan continues after compressor stops to pull residual humidity; stabilizes around 45% RH, ideal to prevent mould and odours
  • Silent / Night Mode: limits outdoor fan and compressor speed from 10 p.m. to 7 a.m. to meet noise bylaws
  • Enhanced Filtration: some models combine ionization + Flash-Streamer (plasma) to neutralize pollen, cooking smells, and VOCs—without generating ozone

Functionality may vary by model/configuration. Always confirm with specs or a certified pro.

9. Typical Heat Pump Price Ranges

To create a realistic budget, it’s best to understand the general cost ranges—including equipment, labour, and accessories. The table below outlines typical price ranges observed in Québec for various configurations; these serve as a reference before requesting a personalized quote.

System Type

Example Capacity

Equipment Price

Typical Installation¹

Total Range (System + Install)

Wall-mounted (1 zone)

12,000 BTU

$3,000 – $5,000

$1,000 – $2,000

$4,000 – $7,000

Central (36,000 BTU)

36,000 BTU

$5,000 – $7,500

$2,000 – $3,500

$7,000 – $11,000

Multi-zone (2 heads)

2 × 12,000 BTU

$6,000 – $9,000

$2,000 – $3,000

$8,000 – $12,000

Additional head

9,000–12,000 BTU

$1,500 – $2,500

$500 – $1,000

$2,000 – $3,500

*The price ranges provided are for reference only and may vary based on several factors, including:

  • Installation configuration (line length, addition of a vapour barrier, electrical upgrades)
  • Region and season
  • Current promotions
  • Choice of contractor

¹“Standard” installation assumes no major duct modifications or electrical panel upgrades.

FAQ – Heat Pumps

Question

Quick Answer

1. How cold can a cold-climate heat pump operate?

Most certified units still heat well at −20 °C and continue down to −25 °C.

2. How does the defrost cycle work in winter?

It briefly reverses cycle to melt frost on outdoor coil (5–10 mins); steam is normal.

3. What’s the difference between SEER, HSPF, and COP?

SEER = cooling; HSPF = seasonal heating; COP = instant heating at a set temp

4. Are heat pumps really quiet?

New models run as low as 19 dB(A) indoors; outdoor units often have night mode

5. How much can I save vs. electric baseboards?

Up to 3× more efficient = major savings on your Hydro bill

6. How often should it be serviced?

Clean filters every 1–3 months, clear coils, get annual pro inspection

7. What’s the average lifespan?

About 15 years; Inverter units can last 18+ years with proper care

8. R-32 or R-410A—what’s better?

R-32 has 70% lower global warming potential and better efficiency—now the norm

9. Can I use a smart thermostat?

Yes—most new models are compatible with apps and voice assistants

10. What size (BTU) is right for my home?

9,000 BTU = up to 50 m²; 12,000 BTU = 50–100 m²; 18,000 BTU = 100–150 m²

11. How long does installation take?

Single-zone wall unit: 4–6 hours; central/multi-zone: 1–2 days (incl. testing)

Conclusion

Choosing a high-efficiency heat pump is one of the best ways to enjoy year-round comfort in Québec while reducing energy use and your carbon footprint. Whether you choose wall-mounted, central, or geothermal:

  • Assess your real needs – size, insulation, layout, and lifestyle habits
  • Compare energy ratings – aim for high SEER / HSPF / COP values, especially for cold climates
  • Use available subsidies – LogisVert, municipal credits, or remaining federal grants
  • Hire certified installers – with RBQ 15.10 / 15.1 and CMEQ licences to ensure warranty and performance
  • Plan yearly maintenance – it’s essential to keep air quality, efficiency, and longevity high

Request an evaluation today: a proper load calculation and detailed quote will help you choose the heat pump best suited for your home—for reliable, energy-smart, and lasting comfort, winter or summer.

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